HappyFox Chat 2.0 1.11.3

Introducing HappyFox Chat 2.0, a comprehensive upgrade to the original HappyFox Chat experience.

HappyFox Chat facilitates live chat requests from your website with remarkable convenience, allowing users to engage from virtually anywhere at any time. For those utilizing the web or desktop applications, this mobile app serves as a practical extension, ensuring no chat is overlooked.

In this latest iteration, users will find enhanced functionalities that mirror those available on the web version, now optimized for mobile.

• All-New Design: The refreshed interface sets a new standard for user experience in live chat support.
• Improved Login: Streamlined login procedures allow access through username and password, with an added layer of security via Touch-ID or Face-ID integration.
• Efficient Chat Management: Users can now add attachments, tag chats, utilize canned responses, or transfer sessions to other agents directly from the chat details screen.
• Multiple Chats: Effortlessly switch between multiple active chats with a single tap using chat heads positioned at the top of your screen.
• Chat Monitoring: Support agents can monitor ongoing chats, enabling them to step in when needed; a barge-in feature is expected soon.
• Chat History: Easily review previous conversations, including completed, missed, and offline chats for deeper context on ongoing discussions.
• Queued Chats: Users can view chats awaiting response and strategically plan for agent availability—a simple left swipe brings this information into view.
• Revamped Settings Screen: Update your availability status, change your display avatar, or contact support through the new settings interface.
• Online Agent Overview: Quickly access a list of available agents and transfer chats within or between departments efficiently.

With these enhancements and additional features, HappyFox Chat 2.0 aims to establish itself as a leading solution in live chat support applications.